Product not listed?
If you require any homecare or medical products not listed above, feel free to reach out and we will work to supply it.
Frequently asked questions
Do you deliver?
We can deliver most of our products through one of our Apollo HomeCare delivery vehicles. All deliveries must be within a 30 mile radius, and we’ll give you a date and time window for when we’ll arrive.
What should I do before I call Apollo HomeCare to order new supplies?
If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription. Fill out some of the paperwork in advance to your visit.
What should I expect to happen if I come into Apollo HomeCare to order new supplies?
A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical equipment needs. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.
It may take some time to verify your insurance before your order can be dispensed. You’re welcome to wait in our showroom or come back at a later time. You will be required to sign some documentation and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment.
What is a detailed prescription?
A detailed prescription is the documentation provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.
Will my insurance cover a lift chair?
Insurance companies, including Medicare, only allow for and consider the lifting mechanism to be medically necessary. What this means is that, if you get funding, only the lift mechanism of the chair will be covered with the remainder being your financial responsibility.
Will my insurance cover a scooter?
Most insurance carriers have a Power Operated Vehicle (POV) or scooter benefit. Coverage criteria does vary, but most would consider a scooter medically necessary if it is to be used primarily in the home to perform mobility-related daily activities. Use of a scooter outside the home is not considered medically necessary, and would therefore likely not be covered. Most carriers have a prior authorization process, which we will be happy to guide you through. Often this includes a home evaluation where a mobility specialist will bring a demo unit to your home so we can document that your home is accessible, or could be made so, and you can operate the scooter through the main areas of your home.
What if my equipment needs service or repair?
Apollo HomeCare has well-trained, professional staff that can service or repair many of the items we sell. If your product is repairable/serviceable by us, feel free to reach out and we’ll set up an appointment. Some of the items we sell cannot be serviced because parts are not available. Products like standard walkers or bath chairs fall into this category. Diagnostic products like blood pressure monitors need to be sent into the manufacturer for recalibration on specialized equipment.